top of page

STORE POLICY

Because We Care

At Aviator Coffee Co, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING POLICY

How It Works

Free Shipping at $50

Everyday Free Shipping at $50 and any additional Free Shipping discounts are only valid in the contiguous United States.

The timing below is an estimate and your proximity to Oshkosh, Wisconsin, will affect the number of days your package is in transit.

Approximate Number of Days From When You Placed Your Order:
USPS First-Class Mail: 2-7 Business Days (up to 13 oz)
USPS Priority Mail: 2-5 Business Days
USPS Priority Express: 1-3 Business Days

Note: We do not ship packages on Saturday, Sunday or Holidays.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@aviatorcoffee.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@aviatorcoffee.co.

 NON-RETURNABLE ITEMS

Our Policy

Due to the nature majority of our products being perishable goods we can not accept returns.  However if you are at all dissatisfied with your coffee purchase, please email us at sales@aviatorcoffee.co and allow us the opportunity to make things right.

PRIVACY POLICY

Aviator Coffee Company, LLC - aka (Aviator Coffee Co) - Privacy Policy
Last Revised: October 20th, 2022

This Privacy Policy governs the manner in which Aviator Coffee Company, LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the www.aviatorcoffee.co website ("Site"). This privacy policy applies to the Site and all products and services offered by Aviator Coffee Company, LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Note: We do not store credit card information on any servers at Aviator Coffee Company, LLC

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
 
SMS & Email Collection
We may collect your email address, but only if you voluntarily provide it to us. This may occur, for example, if you sign up to receive an email newsletter, or enter a promotion. If you have provided your email address to us, we promise to use it only for the purposes for which it is provided.  We will not use your email address to contact you for unrelated reasons. You may opt out of such email communications at any time by clicking the “unsubscribe” button in the email.
Your email address may also be shared with the technology provider we use in connection with the purposes for which you provided it, and that technology provider may also contact you from time to time.
If you are a resident of a country in the European Economic Area (EEA), please refer to the section below entitled “Additional Rights of EEA Residents.”

How we use collected information

Aviator Coffee Company, LLC may collect and use Users personal information for the following purposes:

- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails


We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.


Third Party Pixels and Cookies
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.


We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Customer Reviews & Terms of Use
These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Aviator Coffee Company, LLC 


 By submitting any content to Aviator Coffee Company, LLC, you guarantee that:

 

  • You are the sole author and owner of the intellectual property rights in the content;

  • All "moral rights" that you may have in such content have been voluntarily waived by you;

  •  All content that you post is accurate;

  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

  • You further agree that you may not submit any content:

  • That is known by you to be false, inaccurate or misleading;

  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);

  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

  • For which you were compensated or granted any consideration by any third party;

  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;

  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

 

You agree to indemnify and hold Aviator Coffee Company, LLC (and its owners, subsidiaries, joint ventures, employees and third-party service providers, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


For any content that you submit, you grant Aviator Coffee Company, LLC a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.


All content that you submit may be used at Aviator Coffee Company, LLC’s sole discretion. Aviator Coffee Company, LLC reserves the right to change, condense, withhold publication, remove or delete any content on Aviator Coffee Company, LLC’s website that Aviator Coffee Company, LLC deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Aviator Coffee Company, LLC does not guarantee that you will have any recourse through Aviator Coffee Company, LLC to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Aviator Coffee Company, LLC reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Aviator Coffee Company, LLC, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Aviator Coffee Company, LLC, its subsidiaries, affiliates, partners or third party service providers and their respective owners or employee’s.


Changes to this privacy policy
Aviator Coffee Company, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Aviator Coffee Company, LLC

sales@aviatorcoffee.co

SUBSCRIPTION POLICY

Aviator Coffee Company, LLC - aka (Aviator Coffee Co) - Subscription Policy
Last Revised: April 17th 2023

"Aviator Coffee Company, LLC" provides a subscription service for select products.  By subscribing to our service, you have confirmed that you understand and accept our Store Policies.  Your subscription will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your subscription.  You may cancel your subscription at anytime by logging in to your account and going to your profile.  Click on "My Subscriptions" | "More Actions" next to the plan and then click "Cancel Subscription" next to the item. Subscription charges are non-refundable once subscription products have been prepared and/or shipped.

 

We are a small family owned business and occasionally do take time off.  If this is the case and your subscription is due to be shipped we will communicate the new expected ship date. 

bottom of page